FAQ

MATERIALS & PROCESS

Where do your product and packaging materials come from?
We believe in sustainability and do our best to source and, whenever possible, use products and materials that meet this goal. The sterling silver we use in our products is made with reclaimed/recycled metal or with third-party-certified ethically mined metal. For our packaging, we try to use products made from recycled or renewable materials. We continually work toward improving the sustainability of our jewelry-making processes, products, and materials.
 
What techniques are used to design and create the products?
Our products are designed and created using a variety of processes and metalsmithing techniques. Some of these techniques, such as lost wax casting and chasing and repoussé are thousands of years old. Items can be hand fabricated and forged as seen in Heloise and Hera Earrings, the Charlotte collection, Charlie Cuff Links, Hildi and Della, and Susanna Bangles. The South William collection is a large-scale style of filigree, while other products' surface designs are formed using chasing and repoussé such as in the Meara and Fionn collections, and Tully Tie Bar. Once a design is established, certain components are cast using the lost wax casting process. To learn more about these techniques, you can review their definitions on our Glossary page, plus we always welcome questions.
 
Will Stag & Harp create custom-designed jewelry for me?
At the present time, Stag & Harp does not offer customization of our current line of products nor do we offer one-of-a-kind pieces. This is a line of products/service that will continue to be explored and revisited by our Research and Development team, and we will be the first to let you know should this area of our small business change.
 
Does Stag & Harp sell rings, or gold jewelry, or gemstone jewelry?
These are all products which Stag & Harp hopes to develop and release in future product line launches. Our Research and Development team is working diligently, so stay tuned! Be sure to grab your Stag & Harp Passport by signing up at the bottom of any page and be first to discover any new product offerings and promotions. 
 
Why does my item look different from the website image?
Great effort is made to ensure each item looks the same as the sample photographed for our website. However, since our items are handcrafted in our Greenville, SC studio, there will be some slight variations here and there. We hope that this unique evidence of the maker will be valued, but should you have a concern, please don't hesitate to reach out to Customer Service at contact@stagandharp.com.
 

WEAR & MAINTENANCE

How can I take care of my jewelry?

We want each piece of jewelry our customers purchase to be enjoyed for ages. However, there are a few things to know. Exposure to a number of environmental and circumstantial factors can affect the long-term condition of your jewelry. To maintain and keep your jewelry looking fabulous, we recommend the following:

• Periodically inspect your jewelry to ensure they're still in good condition.
• Avoid contact with beauty and grooming products, harsh cleaning solutions, or other chemicals as this may cause wear or damage to your jewelry.
• Whenever possible, remove your jewelry before beginning activities that might result in damage.
• When not being worn, jewelry should be stored in separated compartments in a jewelry box or travel case.

Please see our Care Recommendations page for further details. If you are unsure of the best cleaning method to use for your piece, please don't hesitate to contact us. 

 
What do the various necklace chain lengths mean?
Lengths are measured flat, end to end, including the clasp. The item description will indicate if the pendant is part of this measurement. You can use a soft measuring tape or a piece of string measured out to help determine how a necklace will lay on your body. You might also want to check out our Sizing Guide located under Guides & Recommendations.
 
Can I order a necklace in a different length chain?
We currently offer Fionn and Charlotte in three chain lengths- 16", 20", and 24"; Bran in only one- 22". Hildi is adjustable—you can wear it shorter or longer, depending on your outfit or mood. Meara and South William have fixed designs and are only offered as is. If you feel Stag & Harp should offer other length chains for our pendant necklaces, please contact Customer Service. If the demand for that requested length is significant enough, we will gladly consider producing additional chain lengths.
 
I've lost the back(s) to my earrings. Where can I get a replacement?
It happens to the best of us—earring backs gone wayward! Not to worry. Stag & Harp has you covered! We offer replacement earring backs at a reasonable price, as well as comfort backs and ear wire guards for those sparkly dangle earrings. Shop here.
 
My cuff bracelet is a little big. Can it be adjusted?
Our cuff bracelet can be gently adjusted about a half inch smaller or larger to fit your wrist without the need for professional adjustment. To increase its size, carefully pull the two ends apart. To decrease its size, place the bracelet on your arm and gingerly squeeze the ends towards each other around your wrist.
 
Occasional, gentle adjustment of your bracelet is safe, however, please be aware that metal can become stressed and brittle if repeatedly stretched over time. (Think about a time when you've bent a metal paperclip back and forth until it cracks and breaks.)
 
I don't see a size bracelet that will fit me. Do they come in another size?
We are currently producing limited sizes of all of our bracelets (cuffs and bangles), but Stag & Harp wants to make sure we are offering the best sizes to suit our customers' needs. If you do not see a size here to fit you, please contact Customer Service. If the demand for that requested size is significant enough, Stag & Harp will happily consider producing additional sizes.
 
Where can I have my jewelry repaired?
Stag & Harp does not currently offer repair services. Our jewelry is handcrafted with the greatest attention to quality and detail, and should last a lifetime. However, if your order arrived defective (materials or craftsmanship), we will happily replace it. Email your request for a replacement within 5 business days from the tracking stated delivery date of your order. Defective pieces must be received back at Stag & Harp within 10 business days from the tracking stated delivery date of your order. You will be responsible for return shipping costs but Stag & Harp will pay for shipping the replacement to you. Send an email to contact@stagandharp.com with the Subject line "Return-defective item" along with your Order Number.
 
Items purchased through another retailer should be returned for repair or exchange at the store or site in which the items were purchased. Stag & Harp does not currently offer general Repair Services.
 
If your jewelry is in general need of repair or adjustment, we recommend taking it to a professional jeweler. Most locally-owned jewelry stores have a trained bench jeweler on staff. Large chain jewelers are less likely to accommodate.
  

ORDERS, SHIPPING, & RETURNS

What if an item is out of stock?
If an item becomes Sold Out, a notification button will appear on that product page. Click the button and enter your email address to receive a one-time notification informing you when that desired product has become available again. 

Are the items I purchase guaranteed?
Stag & Harp strives for happy customers who enjoy their jewelry! Our guarantee to you is that if your purchase does not live up to your expectations, you may return it for an exchange or refund. Please read our Returns Policy for details.
 
What forms of payment do you accept?
Stag & Harp is pleased to accept the following means of payment: Visa, Mastercard, American Express, PayPal, and Stag & Harp-issued Gift Cards. You can click here to learn more about our Payment Policy.
 
How do I use my Stag & Harp e-Gift Card?
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our e-gift cards have no additional processing fees. We currently only offer e-gift cards; however, if the request for physical gift cards is significant enough, Stag & Harp will happily consider carrying them. Just let Customer Service know!
 
How secure is my information?
Very! Our online store is powered by Shopify. They use industry standard 128 bit encryption technology—the same standard as major large banks to keep your information secure. Your order and payment transactions are processed using a secure server (certified Level 1 PCI compliant) and your information is never shared or sold to any third parties.
 
How will my order be shipped to me and when will I receive it?
We currently offer shipping through USPS Priority Mail. Per USPS, you should receive your order within 1-3 business days, once your order is processed and depending on your location, and orders are delivered Monday through Saturday. Sunday and holiday delivery is not available. Please review more information regarding our Shipping Policy here.
 
Is shipping free?
Standard shipping is FREE for domestic orders of $150+ and a flat fee of $10 with no minimum purchase for valid US addresses only.
 
I'm purchasing this item as a gift:

 
What do I do if I want to return or exchange an item I've purchased?
Please review the terms of our Returns Policy. If your purchase meets the criteria or if in doubt, please contact Customer Service at contact@stagandharp.com.
 
What do I do if I want to return an item I received as a gift?
If an item was a gift and more than 30 days have passed from when the order was originally purchased, please contact Customer Service as these instances will be reviewed on a case-by-case basis. These items are only eligible for exchange, not refunds. See more in our Returns Policy.
 
Where is Stag & Harp located? Where are Stag & Harp products made?
We proudly call the South home. Each piece of jewelry is designed, created, and assembled in our Greenville, SC studio and inspected for quality before it is packaged and shipped to our customers. Currently, our vendors are located in the United States.
 
When and how can I contact Stag & Harp?
Our online store is open 24/7. However, customer service responses, order fulfillment, and shipment processing will take place during our regular hours of operation. We will notify our customers and website visitors of any upcoming company holidays and other unavailability via our website and social media channels. Please check back periodically on our Contact page for hours and any updates.
 
If you have any questions or concerns, please email us at contact@stagandharp.com anytime. We will do our very best to respond within one business day.